Delivery Policy

This policy explains how food delivery works for orders placed through this website.

1. Delivery area

We prepare your order at Konj Café or Konj Restaurant, depending on the venue you choose, and deliver it by courier to the address you enter at checkout. If your address is outside our delivery area, we will contact you at the phone number you provided to agree on an alternative or to cancel the order free of charge.

2. Delivery time

The estimated time depends on the kitchen workload, the distance and the traffic. We start preparing your order as soon as it is received. You can follow its status in your account (Pending, Cooking, Handed to Courier, Delivered). If your order is delayed, we will contact you by phone.

3. Delivery fee and order amount

Any delivery fee and the total amount of your order are shown before you confirm it. All amounts are in Armenian dram (AMD).

4. Your address and phone number

Please enter a complete address (street, building, entrance, floor and apartment) and a phone number where you can be reached. The courier may call you on arrival. If we cannot reach you or find the address, we will contact you to agree on the next step.

5. Payment

Depending on the payment method offered at checkout, you pay online by card on the secure page of our partner bank, or you pay the courier on delivery. Konj never stores card details.

6. Receiving your order

Please check your order when you receive it. If an item is missing, wrong or damaged, contact us the same day with your order reference. More details are in our Cancellation & Refund Policy.

7. Cancelling a delivery order

You can cancel your order from your account while its status is Pending, that is, before the kitchen starts cooking. After that, it can no longer be cancelled.

8. Contact

Questions about your delivery: +374 33 32 32 88, konj.yvn@gmail.com.

Last updated: October 2026

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